ILM Courses - Terms and Conditions
- To secure your place Arema requires a 50% deposit which is non-refundable.
- The remaining balance is to be paid in full before the start of the programme.
- Payment plans are available upon request.
- If you cancel your place once the course starts Arema cannot offer a refund or transfer your seat to another delegate.
- You can defer your place onto another cohort (up to 2 years later) but you must complete the course within the 3-year allocated timeframe issued by ILM (from the date you were registered).
Terms and Conditions
A) Terms and Conditions of business for all Open Courses and Conference DELEGATES
1. In these terms and conditions the following expressions have the following meanings:
"Event" means the training course, ILM course, programme, or event/conference which you book as referred to in our booking confirmation under condition 2. Where you book one Event but transfer to another, the reference to the Event will be to the one to which you transfer.
"Event Fee" is the fee for the Event which you accept when booking and, if you transfer the Event, reference to the Event Fee after that transfer will mean the total amount which you pay under condition 5(c).
“Terms” are these terms and conditions.
“Transfer Fee” is the total amount that is payable under condition 5(c).
“We/Us/Our” means Salford Professional Development Ltd.
“working day” means Monday to Friday excluding bank and public holidays in England.
Booking
2. Bookings for our Events must be made online or by email or telephone. Where an organisation makes a booking for one or more employees, then: (a) our contract is with the organisation and the employees; (b) you must require each employee to observe and comply with these Terms; and (c) if any employee breaches these Terms, then it will be treated as a breach by you. Each booking is subject to availability and is only binding if we send you confirmation by email or post that your booking is accepted.
Statutory right to cancel
3. Where you have booked the Event online or by email or telephone, we would remind you of your statutory right to cancel the booking within 7 days starting on the day after we send you a booking confirmation (‘cancellation period’). To cancel you must send us a clear statement to [email protected] or you may use the cancellation form. We advise that you contact us to confirm receipt of your cancellation by calling 07713141510. If the Event is scheduled to finish during the cancellation period, you must exercise your right to cancel before the Event finishes. If you cancel during the cancellation period and before the Event has started, we will give you a full refund. If you cancel during the cancellation period, but after the Event has started, we will only refund the difference between the full Event Fee and the amount we calculate to reflect the proportion of the Event (including materials) which has been delivered. We will refund any Event Fees you have paid within 14 days after the day on which we receive notice of your decision to cancel the Event.
If you book for one Event and transfer to another, your statutory right to cancel only applies to the first Event on which you booked.
Cancellation of all Events
4. You may cancel the Event, and receive a full refund of the Event Fee, by giving us written notice if (a) we are in serious breach of any of our obligations to you and either (i) such breach is incapable of correction; or (ii) where such breach is capable of correction, we fail to correct it within 14 days of you requesting us in writing to do so; (b) we make any alteration to the Course which is materially adverse to you. If you fail to give us the correct notice for your statutory right to cancel, or you give us notice of cancellation in any other circumstances, then the table below sets out the percentage of the Event Fee which is payable or, if you have already paid 100% of the Event Fee before cancelling, shows if you are owed a refund and if so, how that refund will be calculated. If you owe us less than 100% of the Event Fee on cancellation, then the percentage you owe will be deducted from the refund we give you. If you had transferred (without charge) to the Event you are cancelling, then no refund will be payable.
Event
Event Fee percentage payable
1. Cancellation of a Training Course
100% of the Event Fee for the Course where we receive your notice of cancellation more than 30 working days before the Event starts.
0% of the Event Fee where either (a) the Event has already taken place or started when we receive your notice of cancellation; or (b) we receive your notice of cancellation 30 or fewer working days before the Event starts; or (c) you fail to attend the Event.
5. You may not transfer any Event booking if it has already taken place or started when we receive your request for a transfer, and the Event Fee you have paid for that Event will not be refunded. In other cases, you may transfer only if the following conditions are satisfied: (a) you pay the Event Fee for the Event you are transferring from by the original due date for payment; (b) you give us notice of your request in writing (c) you pay us the additional amount (if applicable) set out in the table below (d) there is availability on the Event to which you wish to transfer; and (e) the Event to which you wish to transfer must be scheduled to take place within 90 days from the date we receive your written transfer request.
Transfers
Transfer Fee
% Of Event Fee Number of working days before Event start date
0 30 or more
20 Within 30
50 Within 15
100 Within 5
Once you have transferred, you cannot transfer again, and you will not be refunded the cost of your booking if you fail to attend on the date(s) to which your booking was transferred.
You may nominate an alternative person from your organisation to attend the Event, at no extra charge assuming that the substitute person is, in our opinion, eligible for the Event. All requests for substitutions must be made to us in writing at least 14 days before the start date of the Event. Should a substitution not be possible, cancellation charges will apply.
Payment
6. VAT is payable on Event Fees at the prevailing rate. You must pay each invoice we issue within 30 days starting on the date you receive it or, if there are fewer than 30 days before the start of the Event, at least 7 days before the Event starts. In the case of an invoice for an additional fee under condition 5(c), the start date of the Event you are transferring to will be used to calculate the 7-day period. We may charge interest at the rate of 4% above the then-current base rate of Barclays Bank PLC on the whole or any part of any invoice which remains unpaid calculated from the due date for payment until the date on which payment is made (both before and after any judgment). (*If an Event will be delivered over more than one session/day, reference to the start of the Event is to the start of the first day/session).
7. We may withdraw you/your delegates from the Event if you fail to pay the Event Fees in whole or in part or you do anything unlawful, malicious or discriminatory or which causes a nuisance, offence or annoyance to us, any delegate or any other person or which damages the reputation of SPD and/or the University of Salford. No refund of Event Fees is payable where you/your delegates are withdrawn on such grounds.
8. We reserve the right, without incurring any liability to you, to alter any or all of the content, lecturers, speakers, timing and venue for the Event for any reason beyond our control.
9. We may cancel, suspend, or terminate the Event if any circumstances beyond our control prevent or delay its delivery (including but not limited to staff shortage) or if delegate numbers fall below a sustainable/viable level. Apart from the return of the Event Fees you have paid where we terminate the Event, we will not have any liability to you for any loss or damage you may suffer or incur as a result of the cancellation, suspension or termination of the Event, including but not limited to any increased costs or expenses or any loss of profit, business, or contracts, or any special, indirect or consequential loss or damage.
10. All intellectual property used or created by or for us in the design and delivery of the Event (including but not limited to methods, techniques and processes) and in Event materials are our absolute property, and you undertake and warrant that neither you nor any delegate shall copy or reproduce the whole or any part of it other than for personal study purposes, nor transfer the whole or any part of it to any person.
11. By booking on the Event, you are deemed to accept these Terms. These Terms constitute the whole agreement between you and us regarding the Event and all other terms are excluded. You have not been induced to make a booking by any statement which is not set out in the booking form, these Terms or elsewhere on our website. The booking will be governed by English law and all disputes relating to the booking will be referred exclusively to the English courts.
12. Notices from you under these Terms must be given in writing by email or post (contact details are accessible on our website). If any term is held to be invalid in whole or in part, then that will not affect the validity of the remaining part of such term or any of the other terms. No variation to these terms will be effective unless agreed in writing by us. In these Terms, words in the plural include the singular and vice versa.
13. Views and opinions expressed by facilitators or speakers during the Event are the views and opinions of those lecturers and we will not be liable for any loss or damage arising out of your reliance on such views and opinions.
Protecting your data
14. It is your responsibility to provide us with contact details for you/your delegates (including UK address and landline/mobile telephone numbers) and updates to those details.
15. We will process personal data we receive from you/your delegates in accordance with all applicable Data Protection legislation and our PRIVACY POLICY which details how the personal data will be processed and the purposes for which the data is collected. Please ensure that the information that you provide to us is true, correct and complete and that you update it by emailing us at [email protected] when any details change. Our Privacy Policy covers the sharing of information about you with certain third parties where we are required to do so. By booking on the Event you confirm we are authorised to share with you relevant information about your delegates.
Photography/filming material
16. You must not film or record Events for any purpose unless there is a good reason and you have obtained our prior written consent (e.g. where recording is an agreed reasonable adjustment for a disabled delegate for study purposes). Recordings which are authorised must not be passed onto anyone else.
17. Recordings and/or images may be taken at the Event for promotional, teaching and research purposes. These recordings can be in print and digital formats and can be shared across all international platforms including social media; including, but not restricted to: The Arema website, LinkedIn, and Twitter.
18. You understand that images and recordings (media), once shared over the internet, can be viewed, and stored internationally and not just in the United Kingdom and that the rights of you/delegates as an individual may not be protected to the same level, as they are in the UK. You also understand that we may keep your images and recordings within our archives.
19. If you or any of your delegates does not wish to be filmed, recorded or photographed for promotional, teaching and research purposes you must inform us in writing prior to the Event.
Complaints
20. Whilst we strive to achieve the highest standards in our services, we recognise that concerns and complaints may arise from time to time. Our complaints procedure is an opportunity for us to improve our services and we aim:
· To provide a fair complaints procedure that is clear and easy to use.
· To make sure all complaints are investigated fairly within 15 days from receipt.
· To make sure that complaints are, wherever possible, resolved.
· To gather information which helps us to improve our services.
To view our full complaints procedure please email [email protected] and ask for a copy.
A) Terms and Conditions of business for all Open Courses and Conference DELEGATES
1. In these terms and conditions the following expressions have the following meanings:
"Event" means the training course, ILM course, programme, or event/conference which you book as referred to in our booking confirmation under condition 2. Where you book one Event but transfer to another, the reference to the Event will be to the one to which you transfer.
"Event Fee" is the fee for the Event which you accept when booking and, if you transfer the Event, reference to the Event Fee after that transfer will mean the total amount which you pay under condition 5(c).
“Terms” are these terms and conditions.
“Transfer Fee” is the total amount that is payable under condition 5(c).
“We/Us/Our” means Salford Professional Development Ltd.
“working day” means Monday to Friday excluding bank and public holidays in England.
Booking
2. Bookings for our Events must be made online or by email or telephone. Where an organisation makes a booking for one or more employees, then: (a) our contract is with the organisation and the employees; (b) you must require each employee to observe and comply with these Terms; and (c) if any employee breaches these Terms, then it will be treated as a breach by you. Each booking is subject to availability and is only binding if we send you confirmation by email or post that your booking is accepted.
Statutory right to cancel
3. Where you have booked the Event online or by email or telephone, we would remind you of your statutory right to cancel the booking within 7 days starting on the day after we send you a booking confirmation (‘cancellation period’). To cancel you must send us a clear statement to [email protected] or you may use the cancellation form. We advise that you contact us to confirm receipt of your cancellation by calling 07713141510. If the Event is scheduled to finish during the cancellation period, you must exercise your right to cancel before the Event finishes. If you cancel during the cancellation period and before the Event has started, we will give you a full refund. If you cancel during the cancellation period, but after the Event has started, we will only refund the difference between the full Event Fee and the amount we calculate to reflect the proportion of the Event (including materials) which has been delivered. We will refund any Event Fees you have paid within 14 days after the day on which we receive notice of your decision to cancel the Event.
If you book for one Event and transfer to another, your statutory right to cancel only applies to the first Event on which you booked.
Cancellation of all Events
4. You may cancel the Event, and receive a full refund of the Event Fee, by giving us written notice if (a) we are in serious breach of any of our obligations to you and either (i) such breach is incapable of correction; or (ii) where such breach is capable of correction, we fail to correct it within 14 days of you requesting us in writing to do so; (b) we make any alteration to the Course which is materially adverse to you. If you fail to give us the correct notice for your statutory right to cancel, or you give us notice of cancellation in any other circumstances, then the table below sets out the percentage of the Event Fee which is payable or, if you have already paid 100% of the Event Fee before cancelling, shows if you are owed a refund and if so, how that refund will be calculated. If you owe us less than 100% of the Event Fee on cancellation, then the percentage you owe will be deducted from the refund we give you. If you had transferred (without charge) to the Event you are cancelling, then no refund will be payable.
Event
Event Fee percentage payable
1. Cancellation of a Training Course
100% of the Event Fee for the Course where we receive your notice of cancellation more than 30 working days before the Event starts.
0% of the Event Fee where either (a) the Event has already taken place or started when we receive your notice of cancellation; or (b) we receive your notice of cancellation 30 or fewer working days before the Event starts; or (c) you fail to attend the Event.
5. You may not transfer any Event booking if it has already taken place or started when we receive your request for a transfer, and the Event Fee you have paid for that Event will not be refunded. In other cases, you may transfer only if the following conditions are satisfied: (a) you pay the Event Fee for the Event you are transferring from by the original due date for payment; (b) you give us notice of your request in writing (c) you pay us the additional amount (if applicable) set out in the table below (d) there is availability on the Event to which you wish to transfer; and (e) the Event to which you wish to transfer must be scheduled to take place within 90 days from the date we receive your written transfer request.
Transfers
Transfer Fee
% Of Event Fee Number of working days before Event start date
0 30 or more
20 Within 30
50 Within 15
100 Within 5
Once you have transferred, you cannot transfer again, and you will not be refunded the cost of your booking if you fail to attend on the date(s) to which your booking was transferred.
You may nominate an alternative person from your organisation to attend the Event, at no extra charge assuming that the substitute person is, in our opinion, eligible for the Event. All requests for substitutions must be made to us in writing at least 14 days before the start date of the Event. Should a substitution not be possible, cancellation charges will apply.
Payment
6. VAT is payable on Event Fees at the prevailing rate. You must pay each invoice we issue within 30 days starting on the date you receive it or, if there are fewer than 30 days before the start of the Event, at least 7 days before the Event starts. In the case of an invoice for an additional fee under condition 5(c), the start date of the Event you are transferring to will be used to calculate the 7-day period. We may charge interest at the rate of 4% above the then-current base rate of Barclays Bank PLC on the whole or any part of any invoice which remains unpaid calculated from the due date for payment until the date on which payment is made (both before and after any judgment). (*If an Event will be delivered over more than one session/day, reference to the start of the Event is to the start of the first day/session).
7. We may withdraw you/your delegates from the Event if you fail to pay the Event Fees in whole or in part or you do anything unlawful, malicious or discriminatory or which causes a nuisance, offence or annoyance to us, any delegate or any other person or which damages the reputation of SPD and/or the University of Salford. No refund of Event Fees is payable where you/your delegates are withdrawn on such grounds.
8. We reserve the right, without incurring any liability to you, to alter any or all of the content, lecturers, speakers, timing and venue for the Event for any reason beyond our control.
9. We may cancel, suspend, or terminate the Event if any circumstances beyond our control prevent or delay its delivery (including but not limited to staff shortage) or if delegate numbers fall below a sustainable/viable level. Apart from the return of the Event Fees you have paid where we terminate the Event, we will not have any liability to you for any loss or damage you may suffer or incur as a result of the cancellation, suspension or termination of the Event, including but not limited to any increased costs or expenses or any loss of profit, business, or contracts, or any special, indirect or consequential loss or damage.
10. All intellectual property used or created by or for us in the design and delivery of the Event (including but not limited to methods, techniques and processes) and in Event materials are our absolute property, and you undertake and warrant that neither you nor any delegate shall copy or reproduce the whole or any part of it other than for personal study purposes, nor transfer the whole or any part of it to any person.
11. By booking on the Event, you are deemed to accept these Terms. These Terms constitute the whole agreement between you and us regarding the Event and all other terms are excluded. You have not been induced to make a booking by any statement which is not set out in the booking form, these Terms or elsewhere on our website. The booking will be governed by English law and all disputes relating to the booking will be referred exclusively to the English courts.
12. Notices from you under these Terms must be given in writing by email or post (contact details are accessible on our website). If any term is held to be invalid in whole or in part, then that will not affect the validity of the remaining part of such term or any of the other terms. No variation to these terms will be effective unless agreed in writing by us. In these Terms, words in the plural include the singular and vice versa.
13. Views and opinions expressed by facilitators or speakers during the Event are the views and opinions of those lecturers and we will not be liable for any loss or damage arising out of your reliance on such views and opinions.
Protecting your data
14. It is your responsibility to provide us with contact details for you/your delegates (including UK address and landline/mobile telephone numbers) and updates to those details.
15. We will process personal data we receive from you/your delegates in accordance with all applicable Data Protection legislation and our PRIVACY POLICY which details how the personal data will be processed and the purposes for which the data is collected. Please ensure that the information that you provide to us is true, correct and complete and that you update it by emailing us at [email protected] when any details change. Our Privacy Policy covers the sharing of information about you with certain third parties where we are required to do so. By booking on the Event you confirm we are authorised to share with you relevant information about your delegates.
Photography/filming material
16. You must not film or record Events for any purpose unless there is a good reason and you have obtained our prior written consent (e.g. where recording is an agreed reasonable adjustment for a disabled delegate for study purposes). Recordings which are authorised must not be passed onto anyone else.
17. Recordings and/or images may be taken at the Event for promotional, teaching and research purposes. These recordings can be in print and digital formats and can be shared across all international platforms including social media; including, but not restricted to: The Arema website, LinkedIn, and Twitter.
18. You understand that images and recordings (media), once shared over the internet, can be viewed, and stored internationally and not just in the United Kingdom and that the rights of you/delegates as an individual may not be protected to the same level, as they are in the UK. You also understand that we may keep your images and recordings within our archives.
19. If you or any of your delegates does not wish to be filmed, recorded or photographed for promotional, teaching and research purposes you must inform us in writing prior to the Event.
Complaints
20. Whilst we strive to achieve the highest standards in our services, we recognise that concerns and complaints may arise from time to time. Our complaints procedure is an opportunity for us to improve our services and we aim:
· To provide a fair complaints procedure that is clear and easy to use.
· To make sure all complaints are investigated fairly within 15 days from receipt.
· To make sure that complaints are, wherever possible, resolved.
· To gather information which helps us to improve our services.
To view our full complaints procedure please email [email protected] and ask for a copy.
Use the contact form or email [email protected] to request specific policies and procedures.